Privacy Policy
El La Vie Shops respects customer privacy and is committed to protecting the information provided through our website, quote forms, contact forms, email communication, and order requests. Customer information is used only to communicate about orders, prepare quotes, complete custom projects, process payments, arrange pickup or shipping, and improve customer service.
We do not sell customer personal information. Information may be shared only when necessary to complete an order, such as with payment processors, shipping providers, website tools, or service providers used to operate our business.
Information We Collect
When customers contact us, request a quote, place an order, upload artwork, or use our website, we may collect information such as name, phone number, email address, business name, billing or shipping address, order details, artwork files, logos, uploaded images, product preferences, payment status, and communication history.
This information helps us provide accurate quotes, confirm order details, prepare proofs, complete production, and deliver finished products.
How We Use Customer Information
Customer information is used to respond to questions, provide quotes, create digital proofs, process custom orders, communicate about artwork or production details, complete payment or invoicing, arrange pickup or shipping, and provide customer support.
We may also use basic order history to help with repeat orders, reorders, future design updates, or customer service questions.
Artwork & Design Files
Customers may provide logos, artwork, photos, text, or design ideas for custom orders. Submitted files may be used to create digital proofs, prepare production files, complete embroidery, DTF printing, UV DTF, sublimation, laser engraving, vinyl cutting, or other custom services.
Artwork may need to be resized, cleaned up, converted, digitized, traced, or adjusted before production. Additional artwork setup, design, or digitizing fees may apply depending on the project.
Custom Order Policy
Most products created by El La Vie Shops are custom-made specifically for each customer. Because custom orders are personalized, production begins only after the order details, pricing, artwork, and payment requirements are approved.
Custom orders may include apparel, hats, patches, tumblers, decals, signs, promotional products, gifts, engraved items, printed items, vinyl graphics, and customer-supplied products.
Once production has started, changes may not be possible or may require additional fees.
Proof Approval Policy
For most custom orders, a digital proof may be provided before production begins. The proof allows the customer to review spelling, names, logos, artwork placement, colors, size, layout, and overall appearance.
Customers are responsible for carefully reviewing and approving the proof before production. Once a proof is approved, El La Vie Shops is not responsible for errors that were visible in the approved proof, including spelling errors, wrong names, incorrect dates, layout issues, or design placement concerns.
Changes requested after proof approval may result in additional charges and extended production time.
Payment Policy
Payment or deposit may be required before custom production begins. Payment requirements may vary depending on the order size, product type, customization method, and materials needed.
Large orders, specialty materials, bulk orders, or custom-supplied products may require full payment before production. Orders are not considered confirmed until payment terms are met.
Accepted payment methods may include major credit cards, debit cards, digital payments, invoices, or other approved payment options.
Production Time
Production time depends on the type of order, quantity, artwork readiness, material availability, product availability, proof approval, and current production schedule.
Estimated production timelines are provided as a general guide and may vary. Delays may occur due to artwork changes, late approvals, supplier delays, equipment issues, shipping delays, or other circumstances outside of our control.
Production time usually begins after artwork approval and payment are received.
Rush Orders
Rush orders may be available depending on the product, quantity, material availability, artwork readiness, and production schedule.
Rush fees may apply for expedited production. Rush orders are not guaranteed unless confirmed by El La Vie Shops in writing.
Customers should provide deadline information before ordering so we can determine whether the project can be completed on time.
Customer-Supplied Items
Customer-supplied items may be accepted depending on the material, condition, size, product type, and decoration method requested. Not all items are suitable for embroidery, DTF printing, UV DTF, sublimation, laser engraving, vinyl, or heat application.
Customer-supplied items are decorated at the customer’s risk. While we take care with every project, El La Vie Shops cannot guarantee replacement of customer-supplied items if the material does not react as expected, becomes damaged during production, or is not compatible with the selected customization method.
Shipping & Local Pickup
Local pickup may be available for completed orders. Shipping may also be available depending on the product type, size, weight, destination, and carrier availability.
Shipping costs, delivery times, and tracking information may vary by carrier. El La Vie Shops is not responsible for shipping delays once an order has been transferred to the carrier.
Customers are responsible for providing accurate shipping information. Additional fees may apply for incorrect addresses, returned packages, or reshipment.
Returns, Refunds & Replacements
Because custom products are made specifically for each customer, custom orders are generally not eligible for returns, refunds, or exchanges once production has started or the item has been completed.
If there is an error caused by El La Vie Shops, please contact us within a reasonable time after receiving the order. We will review the issue and determine whether a correction, replacement, or other solution is appropriate.
Refunds or replacements are not typically provided for customer-approved proof errors, incorrect customer-supplied information, color expectations, sizing issues, or changes requested after production.
Color, Placement & Product Variation
Colors may appear different between digital screens, printed proofs, finished products, thread, vinyl, sublimation, DTF, UV DTF, laser engraving, and product materials. Slight color differences may occur due to monitor settings, lighting, product surface, ink, thread, coating, heat application, or material type.
Placement, sizing, and alignment may also vary slightly depending on the product shape, garment size, seam location, equipment setup, and production method.
These small variations are normal in custom production and are not considered defects.
Copyright & Artwork Permission
Customers are responsible for making sure they have the legal right to use any logos, images, artwork, photos, phrases, trademarks, copyrighted designs, or branded materials submitted for custom production.
By submitting artwork or placing an order, the customer confirms that they have permission to use the design and agrees to hold El La Vie Shops harmless from any copyright, trademark, licensing, or ownership claims related to the submitted artwork.
El La Vie Shops reserves the right to refuse any design that may violate copyright, trademark, licensing rules, or business policies.
Terms and Conditions
By using our website, requesting a quote, submitting artwork, approving a proof, making payment, or placing an order, customers agree to follow the policies and terms listed on this page.
El La Vie Shops reserves the right to update pricing, services, policies, production timelines, and terms at any time. Current policies apply to all new orders unless otherwise agreed in writing.
We reserve the right to refuse orders that contain inappropriate, offensive, copyrighted, trademarked, unsafe, or unsuitable content.
Contact Information
Customers with questions about privacy, store policies, order details, artwork requirements, shipping, pickup, returns, or custom production may contact El La Vie Shops before placing an order.
Please contact us with any questions before approving artwork or submitting payment so we can help confirm the correct details for your project.
International Orders, Privacy, Terms & Conditions
El La Vie Shops may accept international orders depending on the product type, destination country, shipping availability, customs requirements, and order details. International orders may include custom apparel, embroidery, DTF printing, UV DTF products, sublimation items, laser engraved products, vinyl decals, gifts, promotional products, and other personalized items.
International Customer Information
When an international customer requests a quote, places an order, submits artwork, or contacts El La Vie Shops, we may collect information such as name, email address, phone number, billing address, shipping address, business name, order details, artwork files, logo files, design instructions, and payment or shipping information.
This information is used to prepare quotes, process orders, create proofs, complete production, arrange shipping, communicate with the customer, and provide customer service.
Customer information may be shared with trusted service providers only when needed to complete the order, such as payment processors, shipping carriers, delivery services, website platforms, form providers, or other business tools used to operate El La Vie Shops.
We do not sell customer personal information.
International Data Transfer
Customers placing orders from outside the United States understand that their information may be processed, stored, or accessed in the United States or by service providers used by El La Vie Shops. Privacy and data protection laws may differ from country to country.
By submitting information, requesting a quote, uploading artwork, or placing an order, international customers consent to the use of their information for order processing, production, payment, shipping, communication, and customer service purposes.
International Shipping
International shipping availability depends on the destination country, carrier service, product type, package size, package weight, and customs requirements. Shipping rates, delivery estimates, tracking updates, and carrier availability may vary by location.
Delivery dates for international orders are estimates only and are not guaranteed unless specifically confirmed in writing. Delays may occur due to customs processing, carrier delays, weather, holidays, incorrect addresses, import inspections, or other events outside the control of El La Vie Shops.
Customs, Duties, Taxes & Import Fees
International customers are responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees, carrier fees, or other charges required by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated in writing.
El La Vie Shops is not responsible for customs delays, import restrictions, refused packages, abandoned packages, or additional fees charged by the destination country or shipping carrier.
Restricted Products & Import Rules
Some countries may restrict or prohibit certain products, materials, designs, logos, trademarks, or promotional items. International customers are responsible for confirming that the products they order can legally be imported into their country.
El La Vie Shops reserves the right to cancel or refuse international orders that may violate shipping rules, customs regulations, intellectual property rights, safety restrictions, or business policies.
Artwork, Copyright & Trademark Permission
Customers are responsible for making sure they have the legal right to use any artwork, logos, names, phrases, photographs, trademarks, copyrighted designs, or branded materials submitted for custom production.
By submitting artwork or placing an order, the customer confirms that they have permission to use the design and agrees to hold El La Vie Shops harmless from any copyright, trademark, licensing, customs, or ownership claims related to the submitted artwork or finished product.
International Returns, Refunds & Replacements
Because custom products are made specifically for each customer, international custom orders are generally not eligible for returns, refunds, or exchanges once production has started or the item has been completed.
If there is an error caused by El La Vie Shops, the customer should contact us within a reasonable time after receiving the order. We will review the issue and determine whether a correction, replacement, or other solution is appropriate.
Refunds or replacements are not typically provided for customs delays, import fees, refused delivery, incorrect shipping information, customer-approved proof errors, sizing issues, color differences, or changes requested after production has started.
Proof Approval for International Orders
International customers are responsible for carefully reviewing digital proofs before production begins. Proofs may include spelling, names, artwork, colors, placement, size, layout, and product details.
Once a proof is approved, El La Vie Shops is not responsible for errors that were visible in the approved proof. Changes requested after approval may require additional charges and may delay production or shipping.
Contact for International Orders
International customers should contact El La Vie Shops before placing an order to confirm product availability, shipping options, estimated delivery time, customs considerations, artwork requirements, and payment details.